WIO Voice - Voice recording at the reception desk
In the world of land-line and mobile communication personal interactions still have a significant and outstanding importance. It is inevitable to do some transactions personally in banks, client services, shops, service points, etc. But - emerging from human nature - misunderstandings, misinterpretations, complaints caused by justified or unjustified events may result in serious confrontations that can destroy the fame of even the stronger companies. The solution is to record the personal transaction on the spot, and use the records according to the needs.
DSR Group's integrated reception desk voice recording technology provides full scale solution to record, archive and store all personal transactions.
Solution features:
- keeping all important information during personal transactions
- recording documentary records
- possibility to a supervisor/leader to listen and check conversations on-line
- improving and simplifying training activities (e.g. call-center-, sales staff-, personality improvement-, behavior trainings)
- simplifying quality control processes
- reducing complaints emerge from misunderstandings
- computer aided speech-to-text conversion
Solution advantages:
- start-stop button
- fits to any communication channels
- safe and convenient central archiving
- minimal maintenance need plus full scale support
- flexible and modular expansion capabilities
- similar solutions are widely used in Europe and the USA
- easy to integrate into other existing DSR solutions